I reckon I must be getting softer as I get older or something. Over the past couple of weeks First ScotRail have been bending over backwards to apologise for the sub-standard service commuters from Fife to Edinburgh have apparently been experiencing. Apparently this is due to weather damage and suchlike, coupled with the ongoing revamp of Edinburgh Waverley station.
A couple of weeks ago an apology notice appeared on the monitors that usually show platform departures. And yesterday I saw some photocopied notices on train seats offering further apologies!
But I haven’t noticed any of this disruption. Fair enough, I have it easy compared with other commuters at the moment as I never have to catch a train at peak time. It might all be a very different story at 7:30am.
My only train nightmare recently was the time I had to come into university on a Sunday only to discover that there were no trains coming from Kirkcaldy and that I had to wait for one of the delightful replacement bus services. The journey in took two and a half hours in total. But that was all my fault for not reading all of the signs that warned about the disruption (I don’t usually travel on Sundays).
I complained about them a lot at first, but I think First ScotRail have really improved over the past year or so. I think they get some harsh treatment. If there’s ever a problem on the railways, First ScotRail has to shoulder the blame, even if it wasn’t their fault. As some people commenting on The Scotsman‘s website are beginning to note, blaming everything on First ScotRail is the fashionable thing to do.