Archive: shop direct

As regular readers may know, I worked for Woolworths until it closed down in January this year. You can read the series of articles I wrote in the aftermath of its closure.

In one of my articles, I wrote about the poster that appeared in the staff area this time last year. It announced:

Remember Remember the 5th of November!

In just less than a year, on the 5th November 2009, we celebrate our 100th birthday!

Watch out for more details coming soon…

Unfortunately we didn’t get many more details about the centenary celebrations. All we heard after that was stuff about trying to sell the company for a pound.

I regret not taking the poster to keep as soon as it was clear that Woolies would not emerge from the mire it found itself in through late November and December. Someone is selling one of these posters on eBay at the moment. The poster is a great piece of history — the 100th birthday that never was.

Or was it? Today, the new owners of the Woolworths brand have been celebrating the centenary nonetheless by putting on 100 promotions and giving away free Pic ‘n’ Mix with every order. That is what I like about the new Woolworths, owned by Shop Direct. Despite being a separate company, they are respectful of the name’s heritage. In fairness, they would be mad not to — the Woolies name must still have appeal, especially among those in a nostalgic mood.

Not everyone is so happy about it. The Woolworths Facebook page is often full of offended comments from people who feel that it is presumptuous and opportunistic of Shop Direct to cash in on the 99 years of Woolworths that preceded their involvement. There were, after all, around 30,000 workers made redundant at the original Woolworths last Christmas. Most probably aren’t in the mood to celebrate.

It is a matter of debate whether Woolworths is 100 really. Today is nothing other than the 100th anniversary of the first F. W. Woolworth store to open in the UK. The company had already been operating in the USA and Canada for decades before that. The UK company became separate in the 1980s when it was bought by Kingfisher. After that, Woolworths in the UK became a separate company when Kingfisher cast it off in 2001.

In the USA, the Woolworths name ceased to exist in 1997. But the original company still exists as Foot Locker, having decided to concentrate on sports goods. If the operation in the USA still counts, Woolworths is 131 years old.

You can still shop in bona fide Woolworths stores in Germany. These, like the British stores, were originally part of the American company and became separate in 1998. It declared insolvency this year, but struggles on.

(Supermarket chains named Woolworths in Australia, New Zealand and South Africa have nothing to do with the original FW Woolworth apart from the name.)

Regular readers will know that until January this year I worked for Woolworths — I wrote about my experiences. Since then I have taken an interest in the future direction of the brand, which was sold last month to Shop Direct.

The new, online-only version of Woolworths is not set to launch until this summer. However, it has already established a strong online presence, effectively utilising social media tools. What strikes me about this activity is that I cannot imagine the old Woolworths doing this — certainly not with as much success.

For the time being, woolworths.co.uk redirects to The Woolies Blog. This new blog is largely used to ask readers what they’d like to see from the new Woolworths, and keeps people updated on all their future plans. A common theme seems to be how the new online-only store is going to make pic n mix work, and I’m certainly interested to see how they crack that one.

There are also a good deal of nostalgic reflections on the old version of Woolworths. The sidebar contains links to classic Woolworths adverts (though disappointingly all but one of them are from 2006 or later). Readers have been asked what items from their Woolies memories they would bring back. The blog also covered the story of the last ever bag of pic n mix which sold for £14,500 on eBay.

Generally there is just a warm and fuzzy feeling to the Woolworths blog. You can see this most in the description of their team. All the teams even have their own cute little icon to represent them. Clearly a lot of thought has gone into little things like this.

It probably signposts the way the Woolworths brand will be developed by its new owners. A year ago Woolworths was stale and perhaps even tacky. Over Christmas the brand was tarnished. Today Woolies already feels more personable and friendly.

Woolworths on Twitter Woolworths now also has a Twitter stream, and they are doing a really good job with it. It is done with a good sense of humour. I do hope they get that kettle and fire extinguisher for their portacabin.

They are also using Twitter to ask followers about the five things from the past of Woolworths that they’d like to see back, with the hashtag #woolies5. (I’m working on my top five, but I’m struggling to get beyond the payslip.)

There has also been a hint that there will be an e-museum. I liked the online museum that was part of the old Woolworths website. I doubt that Shop Direct will have access to all of the old material, but I do look forward to seeing how they will recognise the heritage of the brand, which they clearly have a lot of respect for.

I can’t imagine the old Woolworths being able to embrace Twitter and blogging and getting it the way Shop Direct have. The only sign of a sense of humour in the old Woolworths was some cheesy dialogue between Wooly and Worth.

All-in-all, Shop Direct’s approach to relaunching Woolworths is a great demonstration of how a business can use social media to build a relationship with its customers and to refine its offering. Their Twitter stream is an example that corporate use of Twitter doesn’t have to be annoying. It goes some way to disproving this website.

(Hat tip to Chris Applegate via whom I discovered the Woolworths Twitter stream.)

I was happy to hear on the radio this morning that the Woolworths name has been bought. I had begun to fear that the brand had been damaged too much by the events since November, but it seems as though Woolworths will still live on in some form.

The buyers are the Barclay Brothers, and will operate Woolworths as an online-only venture as part of the Shop Direct Group. It’s ironic that the new Woolworths will focus solely on the website since under the old management the website was one of the weakest parts of the retail arm in my view. But given the success of online-only Littlewoods under Shop Direct, it seems as though they know what they’re doing.

Woolworths logo What’s interesting is that Shop Direct have also bought the Ladybird brand. The Ladybird logo is almost as prominent as the Woolworths logo on Shop Direct’s website. It’s a shame they missed out on buying Chad Valley, which was bought last month by Home Retail Group, the owners of Argos. I wonder if the WorthIt! range will return on the new website. I think that WorthIt! electrical goods, for instance, would go down a storm on the new website.

The fact that the new Woolworths will be selling Ladybird clothing appears to be the only thing they know so far. People are being invited to let them know what they liked and disliked about Woolworths to shape the new online store. But during an interview on the Today programme this morning, Shop Direct’s Chief Executive Mark Newton-Jones said that he doubted the new Woolies would be selling washing up bowls or light bulbs.

You can be sure that the new Woolies will also not be selling one of the items that it was most famous for. It would be difficult to offer pic ‘n’ mix in an online environment, but it was clear from much of the media coverage over the past couple of months that Woolies was known first and foremost for its pic ‘n’ mix. That is a real loss to the essence of Woolies.

It won’t be the same, but it is nice to see that the Woolworths name at least will be celebrating 100 years in Britain, albeit not all on Britain’s High Streets.

Thanks to those who thought of me when they heard the story and emailed me!