Archive: First ScotRail

It seemed to be going so well too. In 2006, Scotland’s rail service was pretty good from my perspective. The route I take — Fife to Edinburgh — is meant to be one of the worst in the country, but I think it is fine.

Granted, I no longer have to go at peak time like I used to. But even so, I thought the service was pretty good. During the day there are usually two or three trains per hour to Edinburgh, which is pretty good going really. Delays seem to be less frequent and carriages seem to be less crowded.

This article from The Guardian also put things into perspective by comparing a Kirkcaldy–Edinburgh journey to other gruelling commutes.

If you are strap-hanging on train lines in England and value the remains of your sanity, look away now. It will do you no good to read about the record 88% satisfaction rates that Scottish rail commuters report, nor the £1.9bn, seven-year programme to introduce extra carriages, longer platforms and new rail lines across Scotland, or that train operators rarely breach their promise that no one should stand for more than 10 minutes. Even a recent BBC Radio Scotland phone-in on commuting struggled to find hair-raising stories. In fact, several callers bandied words such as “excellent” and “very comfortable”.

It’s true really. Things on Scottish trains have been quite good. And the current work going on at Edinburgh Waverley station serves as a constant reminder of the improvements that are being made. I was also becoming sympathetic towards First ScotRail for always being blamed even for things outwith their control.

But it seems as though ever since that article was published it’s been all downhill for Scotland’s rail passengers. The brand new trains that First ScotRail have been buying over the past couple of years are now developing more faults.

I’ve heard some slightly concerning noises, which is nothing much to report in itself. But a couple of weeks ago I was on a train that was late because of “poor engine performance”. The week before that I experienced a bit of a rarity — a train completely failing and being cancelled.

Now, after that period where we were getting loads of new trains, I’ve noticed some increasingly colourful liveries around the place. So we are now getting lots of other train companies’ second hand trains.

Apparently First ScotRail had lots of trouble with peak time Fife Circle services earlier this year. Major signalling failures, particularly at Haymarket, occur far too frequently.

More than one recent derailment at Waverley Station is also a slightly worrying record. And the fact that a heavy freight train found itself heading towards a passenger train is downright scary.

(There have also been some moans on other blogs, here and here.)

Sure, not all of these incidents are the fault of First ScotRail. A lot of the blame seems to rest on Network Rail. There are a few unacceptable problems creeping in for whatever reason, particularly at Edinburgh.

Now there is the strike that is currently taking place. Of course, neither First ScotRail nor Network Rail seem to be particularly to blame for this. That accolade goes to Bob Crow, who appears to have unilaterally ripped up an agreement which was almost reached on Monday. He comes across as power crazy. Mr Crow really must have a massive boner thinking about all the disruption he has caused to the “ordinary working man” today.

I feel the need to defend trains as a form of transport. As I woke up this morning I was listening to the morning phone in on Radio Scotland. It might have been my not-yet-properly-awake early morning head fuzz, but I am sure I heard some woman saying that she had booked a train for the first time in years today, and she will never be taking the train again after today’s strike.

That is a bit of a silly attitude if you ask me. So signal men go on strike on the one day she happens to have booked a train. It is a piece of bad luck, but it is hardly as though railways are particularly susceptible to strike action. I mean, what the hell is she going to do the next time bus drivers strike or something? And then air traffic controllers? With a stubborn attitude like that, she’ll be marooned in whatever wee dump she lives in for the rest of her life.

I have to say, even this bare-bones train service is pretty good. The train I normally take on a Wednesday morning is usually packed out, but today it was almost deserted (this was before the strike began at noon). I got a normal train back in the middle of the afternoon, and it was as if nothing had happened! (Mind you, I dread to think what the last train was like.)

Tomorrow we will still be getting a train an hour (or maybe two; I’m not sure if I’ve read information correctly) between Fife and Edinburgh. It is a step down from what we are normally used to, for sure. But if demand remains as depressed as it was today, it will be no big problem.

What is a real bummer is the fact that I am planning to go to Dundee tomorrow for a friend’s 21st, and there are no trains going any further than Markinch. This is the first time I will have done anything vaguely fun since new year. I am already making a few sacrifices for it (although I am determined to go, for the sake of my sanity — I’ll burn out otherwise).

It is very annoying for this to coincide with the strike. I will have to take the bus. I absolutely hate buses. They are uncomfortable, full of neds and they always take bloody ages. They are subject to road congestion. They are far less safe than trains. And they are expensive. And I always bash my head on the ceiling when I sit down!

Apparently there are no direct buses from Kirkcaldy to Dundee. You have to get a bus to Glenrothes first. And it takes about two hours. I don’t really have enough time tomorrow as it is. What a pain! Imagine if the trains were always off.

I reckon I must be getting softer as I get older or something. Over the past couple of weeks First ScotRail have been bending over backwards to apologise for the sub-standard service commuters from Fife to Edinburgh have apparently been experiencing. Apparently this is due to weather damage and suchlike, coupled with the ongoing revamp of Edinburgh Waverley station.

A couple of weeks ago an apology notice appeared on the monitors that usually show platform departures. And yesterday I saw some photocopied notices on train seats offering further apologies!

But I haven’t noticed any of this disruption. Fair enough, I have it easy compared with other commuters at the moment as I never have to catch a train at peak time. It might all be a very different story at 7:30am.

My only train nightmare recently was the time I had to come into university on a Sunday only to discover that there were no trains coming from Kirkcaldy and that I had to wait for one of the delightful replacement bus services. The journey in took two and a half hours in total. But that was all my fault for not reading all of the signs that warned about the disruption (I don’t usually travel on Sundays).

I complained about them a lot at first, but I think First ScotRail have really improved over the past year or so. I think they get some harsh treatment. If there’s ever a problem on the railways, First ScotRail has to shoulder the blame, even if it wasn’t their fault. As some people commenting on The Scotsman‘s website are beginning to note, blaming everything on First ScotRail is the fashionable thing to do.

Wow, is Haymarket station crumbling or something? I went to the station at just before 9am to find out that there was a signal failure at Haymarket which meant that no trains were going into or coming out of Edinburgh. Apparently the trains are only starting up again around about now (after 11am). Too late for me. I missed my tutorials, but I guess it’s a more relaxing day than I expected!

This was also just in time for cheap tickets to become valid, so there were a lot of elderly ladies wanting to make their trip to Edinburgh. One went into a boring tirade about how this never used to happen when she travelled on steam trains.

Another looked at the monitor with all the departure times on it, and thought that because some trains (trains that were coming from the north and were hours away from turning up anyway) weren’t showing up as “cancelled” that the staff members must have been lying.

Staff member: “You can’t go by that. It’s all computerised, you see.”
Old lady: “But computers are meant to be wonderful things that never ever go wrong.”

She’s obviously never used a computer.

Last week my train back from Edinburgh was delayed by 70 minutes, also because of a signal failure at Haymarket.

This has spurred me on to finally sign up to First ScotRail’s text alerts, which is actually pretty cool. Imagine waking up to a message that says

KDY to EDB: 10:41 may be cancelled or delayed – signalling problems, 10:57 may be cancelled or delayed – signalling problems, 11:29 may be cancelled or delayed.

You could just go back to sleep! Brilliant! Mind you, it’s good to get up early I guess.

I’ve not got any ‘update’ alerts yet though, even when the actual website has been updated.

Update: Unlike last week, there is a story on the BBC News website:

“As part of the Waverley redevelopment project major investment is being made in the signalling which services at Haymarket.

“The problems underline the importance of that work.”

Bloody right.

Update: Big article on Scotsman.com.

It’s just as well for First ScotRail that I was in a good mood today. I came in to Edinburgh Waverley after my lectures this afternoon, and I looked up at the departure boards to see which platform I should go to. I couldn’t find my train, so I scanned the board for any mention of Kirkcaldy. I was amazed to see that the 14:45 train hadn’t left yet. That was a bit of a relief.

But then I took a closer look at the board. Delayed, delayed, delayed, delayed, delayed, delayed, delayed, delayed. Every single train was trapped at Waverley due to some kind of problem at Haymarket, which was never fully explained. I can’t find anything about it in the news either.

My train left around seventy minutes after it was supposed to, after we were told that we were all now on the wrong train just minutes before.

Immigration seems to be a big issue in America at the moment. Many economists from many points of the political spectrum have signed an open letter on immigration, outlining “the hard-won consensus that economists have come to” on the issue.

While it might be a hot topic in America right now, here in Britain it never seems far away from the front pages, particularly since the EU increased its membership to 25

A few months ago at university we were asked to go outside and as an experiment ask people to name members of the EU. We got some pretty strange answers — almost everybody said Iceland, and one person even said Crete! But almost every time, without fail, one of the first answers people would say was Poland. When I began to notice this pattern I asked one person why he said Poland. “Well, I read the paper, don’t I?” His lips said that one, although I could sense his brain adding, “And they’re going to take my job, and my girlfriend.”

My mother is one of those people who is convinced that the whole country is now covered in eastern Europeans. I can’t say I’ve noticed it personally. But my mum insists the supermarket is filled with Poles “or somebody with that sort of accent”. I always respond, “Mmm,” which is my polite way of saying, “I disagree.”

Tourism signs Perhaps my mum just thinks anybody who is white and has a foreign accent must be from Poland. They could be tourists for all we know. Tourists coming to visit Kirkcaldy? Nah. Mind you, whoever is responsible for putting up road signs (the council?) seems to think so anyway, as these new tourism signs near the railway station demonstrate. Michael Portillo recommends Kirkcaldy Museum and Art Gallery for its teas — fact!

Back to Poles though. I think I’ve only ever actually noticed one Pole working. I’m not certain about it though, but she did have an accent that sounded vaguely eastern European. It was a woman pushing a trolley in the train, and she was such a delight! Usually the trolley people are the most miserable people imaginable: shoulders slouching, feet shuffling. Their mumbling is barely audible, and they seldom apologise if they accidentally knock you with their trolley.

On the contrary, this woman was an absolute delight! She had a huge smile on her face, and she was engaging in conversation with the passengers. I’ve never seen anything like it. She lit up the entire carriage. It’s almost as if she was — gasp — happy to be pushing a trolley on a train. Who’d have imagined it! When I mentioned her to my brother he instantly knew who I was talking about. How many trolley people do you ever remember?

Apart from this, I have never had any experience of any Polish workers. One person I knew, though, said that when she was having building work done in her flat the British workers were all lazy slackers, turning up late and generally being half-arsed. But when they got Polish people in they were cheaper, quicker and happier. As a country, we would have to be absolutely bonkers to refuse these people the opportunity to work here.

I have such high respect for immigrants like that who do a decent job and contribute to society. It must take an awful lot of guts to decide to move halfway across a continent, into a completely foreign country with a different culture and where nobody speaks your first language — all to lay bricks or push a trolley on a train. I reckon somebody prepared to do that must be really desperate to do some work, and they deserve every chance they get.

Coincidentally, on the same day as the open letter on immigration emerged, Chris Dillow posted on his blog: For free immigration.

And then there was this post at Small Town Scribbles. She’s had a similar experience to me!

Leading a small life I’ve noticed nowt around here, but my mom who always has her finger on the pulse has noticed an intake in two of her local supermarkets.

But I’m afraid I may have to Fisk a bit.

One thing I have to pick a bone with though (oh didn’t you just know there was a “but” coming?) is this thing I keep hearing that immigrants do the jobs “that the British won’t do anymore.” Where the hell has this come from? Where are all these thousands of British people going, no, sorry, I’m not doing THAT!?

Well, here’s where it’s come from. It’s quite simple really. If British people wanted to do jobs as much as people from eastern Europe then the firms would jump at the opportunity to employ British people. But many immigrant workers are able to do some jobs more efficiently and for a lower wage than British people are willing to do. It is as simple as that. If it wasn’t the case then Poles obviously wouldn’t be able to work for lower wages.

It’s not about the British working classes being over-educated and all wanting plum white collar jobs really, is it? It’s about companies figuring that immigrants will take less wages.

Aah! Bingo! Correct answer, ten points. But…

Yes, those upperty working classes want fair pay for a fair day’s work, but foreigners know their place and won’t try and rattle the company’s piggy bank like those greedy British pigs. Grateful for what they can get, immigrants, they know what real suffering is. Not like the bolshy British.

…And this idea that companies are being “forced” to get immigrant labour is a white-wash to hide the fact that these compaines are ready to exploit whoever and however they can to make more profit.

I am sorry, but who is being exploited? As we have established, many immigrants are desperate to get such jobs. They wouldn’t choose to travel halfway across a continent if they were going to be exploited.

They call it the free market, they call it globalism, but without some kind of conscience being in play doesn’t this just fuck everything up for everybody long term? WMT can pay decent wages to local people, or it can misuse the people of a poor country by getting them to do the job at a cheaper rate. Isn’t it morally wrong to do the latter?

Err no. As above — nobody is being “misused”. No worker is being forced to do anything — immigrants are choosing to work here because they want to.

And if all the brightest and fittest people are leaving Poland to get a better life in Britain, where does that leave Poland?

Here is where it leaves Poland:

Many Poles abroad are learning new skills, languages and attitudes that will stand them in good stead when they return, as most do. Freedom of movement inside the EU means that, unlike previous generations, most Poles are not emigrating for ever.

Back to Scribbler:

And I know it’s market forces or whatever, but isn’t it just damn unfair to pay immigrants less money than they deserve for any given job just because we can?

Well here is the question: why would any firm in its right mind choose to pay higher wages for worse workers? Because in the end that would mean higher bus fares for all of us, and everybody — British workers, eastern European workers, bus firms, the lot — would end up worse off.

And remember this. Maybe to some British people the wages might seem to be “less than they deserve,” but why would anybody be willing to work for less than they thought they deserved, never mind travel across the continent to earn it? If the Poles stayed in Poland they would be earning even less. So why deny them the opportunity to earn some money here?

This is the concluding sentence that made me write this post though.

I would like however to at least have a little less talk about the British not wanting to do certain jobs, and a little more talk about companies not wanting to pay competitive wages.

In what sense is the company trying to avoid paying competitive wages? By employing Polish workers they are actually finding the competitive wage level. If anybody is trying to avoid competitive wages, it is the British people who call for less immigration because that locks perfectly able workers out of the market, thereby artificially raising wage levels. The only way I can think of (I’m sure somebody will correct me if I’m wrong) where firms could be paying less than the competitive wage level would be if they were using slave labour, which I assume WMT are not doing.