There is some exciting news from Last.fm. I have been in love with that website ever since I signed up back in 2004, and there is now yet another reason to love it.

As of today, you can play full-length tracks and entire albums for free on the Last.fm website.

Something we’ve wanted for years—for people who visit Last.fm to be able to play any track for free—is now possible. With the support of the folks behind EMI, Sony BMG, Universal and Warner—and the artists they work with—plus thousands of independent artists and labels, we’ve made the biggest legal collection of music available to play online for free, the way we believe it should be.

Beforehand, you could only play a select few tracks in full for free — and to be honest, they were mostly rubbish. Now all four major labels as well as 150,000 indies are on board letting people listen to their music for free on Last.fm. Millions of songs are now at my fingertips.

Okay, so the music is not completely free. Once you’ve listened to a track three times, you will be blocked from listening to it again until you pay up. But complaining about this would be churlish. Even if you approach it as a kind of ‘try before you buy’ service, this is much, much better than anything that has come before.

For me, this is the day the recorded music industry has begun to face the music (excuse the pun). There have been signs of them facing up to the reality of a world with the internet. But even, for instance, their plans to sell DRM-free MP3s through Amazon was as much an attempt to derail Apple’s dominance in the digital download arena as anything else.

No doubt there will be questions about the financial viability of this. The BBC report on the announcement certainly adopts a slightly sniffy, sceptical tone.

It certainly feels strange, coming just a couple of weeks after Pandora closed its similar service in the UK on the basis that the labels were making it too difficult.

Both the PPL (which represents the record labels) and the MCPS/PRS Alliance (which represents music publishers) have demanded per track performance minima rates which are far too high to allow ad supported radio to operate…

But that is pretty much the model that Last.fm is adopting:

We’re not printing money to pay for this—but the business model is simple enough: we are paying artists and labels a share of advertising revenue from the website.

Today we’re redesigning the music economy.

How can Last.fm make it work if Pandora couldn’t? It is true that Last.fm has big backing in the form of its owner, CBS. But if it’s not financially viable, it’s not financially viable, right?

Maybe there is more to this, or there is something I’m missing. Leaving the Pandora issue aside, it looks as though something big has happened today — as though someone’s banged a gong and the majors have all woken up to what’s going on. And they’ve agreed to finally do something sensible about the situation. Today music became even cheaper, and we all became a bit richer.

Record labels and video distributors had been ticked off by consumers for charging high prices for quite a while. At first the labels got away with it though. This was because they actually added value to the product. They were the only ones who were able to actually deliver the product to consumers efficiently.

However, with the advent of the internet and explosion of file-sharing, they are no longer the only people who can deliver content. It’s even worse than that. They are now woefully inefficient at delivering content.

The big question staring the record companies in the face has been: why should people pay £10 or £20 to buy a CD or a DVD when they could download it for free? Their original answer to this question has been to criminalise the very fans whose custom they depend upon. At every turn, consumers of music are accused of stealing music and killing the record industry.

Not exactly the best way to build a loyal fanbase.

Since that approach didn’t work, the record labels reluctantly dipped their toe into the digital water. But even this was a complete disaster. They insisted on releasing music that was crippled by DRM. This shackled the music, yet again making the consumer feel like a criminal.

The worst instances of DRM prevent people from listening to music on different devices. A high-profile example is music purchased from the iTunes Music Store, which can’t be played on any device unless it was made by Apple. That is like buying a CD released by Sony BMG and only being allowed to play it on CD players manufactured by Sony. It is outrageous, and it is a wonder that the music industry ever felt that it was a sensible approach. Sadly, the most blinkered companies still release digital music in this way.

Incidentally, kudos should go to Warp Records, who recognised from the very start that its fans wouldn’t like to be treated as criminals. Its foray into the digital download world, Bleep, sells music at the highest quality the MP3 format can provide and entirely without DRM.

Some albums are even available as lossless (i.e. CD-quality) FLAC files. And you are allowed to preview the entire track before purchasing. Some albums also come with exclusive artwork, screensavers and so on. Furthermore, a (comparatively) huge cut of the profits goes to the artists, which is where fans like to see profits go.

Now hundreds of independent labels sell their music on the service. Bleep has been a huge success, having sold over a million downloads. The majors should have realised that this is how it should have been done from the start.

The problem facing the record industry remains. Their expertise was in distribution, but this advantage was removed by the internet. Their solutions don’t address the fundamental problem. Why should someone buy a digital download when they can get it for free from peer-to-peer networks?

The worst solutions were never going to work because they made the consumer feel like criminals. The better solutions — like Bleep — work to an extent because they tickle the fan’s tummy, making him feel good.

Regardless of what the record companies would like to think, the internet has greatly improved efficiency and has made consumers better off. Unless they really like pretty boxes, a choice between buying a CD for upwards of £10 or downloading the music for free is a no-brainer.

Sticking plaster solutions such as reducing the price of CDs or releasing DRM-infected MP3s were never going to do. And you can’t un-invent the internet. In their current state, record companies are a complete anachronism. An entirely new business model is needed in order for them to survive. It is the only way. For some of them, it may already be too late.

But I think there is an answer. And I think they are catching on to it. But I’ll write about that in my next post.

Well it looks as though the BBC iPlayer is turning out to be the biggest of damp squibs. I have previously looked forward to the iPlayer on this blog, while at the same time being exasperated by the bureaucracy that seemed to surround it.

A couple of months back, this report appeared in The Guardian and it sounded like it was almost time to give up on waiting for the iPlayer to arrive.

The first announcement of a groundbreaking download service for the BBC came four years ago. Back then it was called the Interactive Media Player, and was one of a number of ambitious projects to push the BBC into the future.

Since then iPlayer has been officially announced at least three times, rebranded twice, trialled several times and seen more than £3m invested in its development. Even then, it was only two weeks ago that the BBC Trust officially sanctioned it.

At last, iPlayer was unveiled to the public this week. I visited the website to register my interest — only to find that I couldn’t. Seemingly, my computer is too new for iPlayer.

To add insult to injury, even if you are not committing the heinous crime of using Vista rather than XP, iPlayer forces you to use Internet Exploder! For many, this is like being asked to insert nails into your eyeballs.

Put it this way. If anyone else had the chutzpah to release software like this, it would have already received a death by flaming from bloggers and Diggers. Perhaps it already has.

I mean, just look at it. You can’t use it on a Mac. You can’t use it on Linux. You can’t even use it on the latest version of Windows. And even if you are lucky enough to be using the correct operating system, you have to be using the right browser.

Even then, this sort of thing happens. Reports of the iPlayer’s shakiness are widespread. Even The Guardian’s tech boffins apparently found it difficult to get working.

As though to top it off, iPlayer uses discredited DRM-based software to lock the programmes off. That is just the icing on the cake. Even the music industry is starting to give up on DRM.

Let’s face it. iPlayer has been in development for three or four years. It is still in the situation where it dictates which operating systems and browsers you can use. And even then it’s still really flaky.

My guess is that if a service such as, say, Joost launched like this, it would have never recovered from all of the negative publicity. It makes me wonder how the BBC dropped the ball so badly. Their Radio Player is a similar idea but without the pictures, and it works really well (current “severe technical problems” aside). So how come iPlayer is such a botched job?

Good news — the BBC Trust has thrown its weight behind iPlayer. But every silver lining has a cloud, as Ryan Morrison points out.

The iPlayer that has been given the go-ahead will have a few changes to what has been proposed before. The changes are quite minor really. Infact, one of them — about taking a platform-independent approach — is very good indeed. But there is still the odd moment where I have to slap my palm on my forehead and ask, “WHY?”

Genres included in non-DRM audio downloads: Audio-books and classical music should be excluded from the non-DRM downloads.

In other words, audio books and classical music — two very worthy genres that ring the right public service bells — will be locked up and more difficult to access than other genres. So if the next generation grows up with absolutely no taste in books or classical music, you’ll know what’s to blame.

The public value to be created is not, in the Trust’s view, sufficient to justify the potential market impact of allowing downloads of these genres.

This is horseshit. This is about the greedy commercial music industry maximising its profits; not about maximising public value. When the BBC offered all of Beethoven’s symphonies for free download, it was a massive success and everybody loved it — apart from those greedy bastards who want to lock music away unless you pay their high prices. Because the music industry reacted so violently against it, the BBC has promised never to do anything similar again — despite the fact that it was a huge success. The same is now happening to iPlayer.

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Protect your freedom!

I just found out that today is the Day Against
DRM.