Scottish Roundup

Regular digest of Scottish blogging and citizen media.

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Duncan Stephen

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Blogging/ Current affairs/ Internet/ Media/ Newspapers/ Politics/ Scotland/ Technology

Keeping comments under control

Ideas to improve the standard of debate on popular websites

12 June 2008, 00:49

Ideas of Civilisation has written a really interesting post about the state of the Scottish blogosphere compared with the dodgy comments that get posted on The Herald’s website, Scotsman.com and the like.

The Scottish blogosphere is indeed, by and large, a pretty good place for a debate. Nowadays it is probably dominated a bit too much by SNP supporters, but I think the debate is usually pretty respectful. IoC asks, why does this respectful atmosphere not cross over into the mainstream media comment sites?

The answer is that they are mainstream media comment sites. As I have pointed out before, trolls, flamers and knuckle-draggers are attracted to MSM comment sites like flies on a shit. The blog spEak You’re bRanes, a blog I mention many times, does a good job of compiling the most ridiculous comments posted to MSM outlets.

The thing is that IoC is right when he says that the debate in the Scottish blogosphere is good. But this isn’t peculiar to Scotland. The debate in the blogosphere world-wide is also good. Meanwhile, the phenomenon of extreme comments in MSM websites does not just exist on Scottish websites (although Scotland does have a distinct phenomenon with its ‘cybernats’). It is known to media outlets the world over, and even some big websites such as Digg and YouTube.

So why is there such a difference? After all, the point of blogging is meant to be that it’s really easy to get involved in. So why don’t people with poisonous views pollute the blogosphere so easily?

The answer is that it’s so simple to avoid poisonous people in the blogosphere. Does someone have a terrible blog? That’s okay, because no-one will read it. Knuckle-dragging extremists find that they will reach a far wider audience if they post on a website like Scotsman.com or the BBC.

There is another answer. Even though in theory it is easy to set up a blog, the reality is slightly different. You still have to put in quite a lot of effort. It can be time-consuming and you have to come up with the goods to make sure people read it. If you are not interested in having a genuine discussion, you will soon find that blogging is quite costly. But for those who are willing to put the effort in for there to be a good debate, the pay-off can be good. For this reason, bloggers tend to be more articulate, reasoned and intelligent than your average Have Your Sayer.

Does this mean that we should give up on the idea of having comments on the BBC’s blogs or The Herald’s political stories? Far from it. All you have to do to improve the nature of the debate is create the right mechanism to ensure that the cream will rise up.

Websites such as Digg and YouTube have implemented a voting mechanism in an attempt to get rid of trolls. You can choose to give a comment a ‘thumbs up’ or a ‘thumbs down’. The BBC’s Have Your Say has a similar voting mechanism. However, this doesn’t work in my view. In fact, if anything, it exacerbates the problem. It just makes the comments section even more of a hotbed of demagoguery — the loudest attention seekers, not the most reasoned and articulate, will grab the most votes.

Some websites are just lucky enough to have a good audience that respects debate. The Economist’s website is said to be relatively free of HYS-style trolls. That is probably due to the target audience of the publication. I suspect many HYSers aren’t even aware of the existence of The Economist and if they are, they aren’t interested in posting there because it’s not a publication for them.

However, for the more mass-market audiences of the likes of the BBC, The Herald and The Scotsman, it’s too late to do anything about this. They made a decision long ago to appeal to the masses, so its audience will have that demagogic element that will be reflected in the comments.

Another alternative might be to force users to post under their real names. It is generally believed that once people’s cloak of anonymity has been removed, their online debating style becomes more respectful and considered.

On the other hand, many bloggers and commenters have genuine reason to wish to remain anonymous. And, barring the universal adoption of an OpenID-style system, it would be nigh on impossible to police. A decent ‘middle ground’ option might be to place OpenID comments at the top of the thread and hide the anonymous comments towards the bottom of the page.

Another possible solution is simply to make it costly for the ill-informed jokers to take part. For some, it may be an anathema to make people pay to post comments — almost against the culture of the web. But it needn’t be.

There is one big website that is known for having decent comments sections that avoid the numbskullery of sites such as YouTube — MetaFilter. There it costs $5 to post comments. That is a one-time life-long fee. Pay $5 and you can post to your heart’s content. There is also a one-week time lag between signing up and being able to post.

This ensures that only the people who are interested in contributing properly get involved. $5 is quite a small fee for those who really value MetaFilter, but it is enough to deter time-wasting trolls. A one-week time lag also prevents people from just posting a crazy extreme rant in the heat of the moment. Just like blogging, MetaFilter is costly for the time-wasters, but beneficial for those who want to make a genuine contribution.

The solution for the MSM websites if they want to clean out their comment sections is therefore to somehow create a mechanism that makes it costly for extremist ranters to post, but makes it beneficial for those who want to take part in a reasoned debate.

Perhaps a MeFi-style one-off fee or a time lag might do the trick. If you had to pay, say, £5 to open a lifetime account on Scotsman.com to allow you to post, you might just go for it if that £5 was enough to deter the ranting trolls. It could also be a handy (though potentially small) additional source of income for the media outlets.

IoC’s issue isn’t just with the media websites though. It’s also with the Scottish Government’s website. If a government website becomes an outlet for extreme views, that is undoubtedly a problem. The Scottish Government’s “National Conversation” has been accused of being “a chatroom for cybernats“. That was probably always inevitable. After all, a “conversation” about independence initiated by the SNP is bound not to last long or be very meaningful.

Nonetheless, I have to applaud the Scottish Government for going ahead with the project. To have user-generated content on a government website is pretty big stuff if you ask me and it’s probably the right thing to do — engaging the citizens in the policy-making process and all that.

But the contributions have to be meaningful. I’ve not been following the National Conversation very closely. Skimming through it just now, it doesn’t look too bad, but obviously it’s caused concern among some.

Perhaps for user-generated content on government websites there should be an expectation that you do not contribute anonymously. I think that is probably a reasonable expectation for someone who wants to take part in civic society. People who write a letter to their MP or MSP or another figure in public office can’t expect a reply without supplying a name and address. The Government’s e-petition website also requires you to enter a name and address. The authenticity of some of these names is questionable though.

Perhaps future projects like the National Conversation might require people to supply real names and addresses (not publicly viewable of course) in order to participate. This would remove the cloak of anonymity and improve the likelihood of there being a sensible debate. Looking at the National Conversation website, it looks like most (but not all) participants are contributing under their real names anyway. Still, it’s a thought.

Rating: +2
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Blogging/ Current affairs/ Entertainment/ Internet/ Newspapers/ Technology

Hats off to The Daily Mail

28 August 2007, 15:05

I don’t say this often, but I have to hand it to the Daily Mail. And I’m not being sarcastic! Because their website is really rather good.

Last week some journalists got all excited because the latest ABCe figures came out, telling them just how many people are reading their words. Marcus Warren from The Telegraph (or TCUK as it is apparently now known… Christ) said:

As is always the way with statistics, everyone has something to crow about in last week’s ABC Electronic figures for July, most notably the Daily Mail. Theirs was certainly the headline-grabbing performance , one so impressive that it appeared to shock most of the blogging media pudits into silence. All power to the Mail then.

Telegraph link via Martin Stabe.

The Media Guardian report says that the Daily Mail website was visited by 11,865,039 unique users, over three quarters of whom are visiting from outside the UK. (Insert your own “they come to our country stealing our bandwidth” joke here.) This makes it the most popular newspaper website apart from Guardian Unlimited.

It’s astonishing in one way because just a few years ago the Daily Mail did not even have a website. Now it has one of the most popular in the country. You have to admit that their website is pretty slick compared to a lot of newspaper websites.

This is probably helped by the fact that it is relatively new. A lot of newspaper websites were designed several years ago. In the intervening period they have had to shoehorn in features like RSS feeds, blogs, comment systems, social bookmarking and goodness knows what else. These websites are now cluttered full of stuff that they were not originally designed to accommodate. Sometimes jumping from page to page presents you with jarring differences in style (hello, Guardian Unlimited).

The Daily Mail, meanwhile, produced a slick website that had all of these features from the get-go. Maybe a few years down the line the Mail’s website will also begin to creak heavily due to old age. But there is something else that sets the Daily Mail website apart from the others.

The Mail’s website makes heavy use of images. Each article is full of images, and they are not tiny little ones stuck in the corner. In fact, most of them take up the same width as a paragraph. It looks fantastic.

On many other newspaper websites, all too often you could find yourself reading an article that does not have any images in it, even if the original print version did. This is especially irritating when the article actually makes reference to the image. This is not much use if you are using the website where you can’t see it!

Perhaps for this very reason, whenever I follow a link to the Daily Mail’s website, I usually find myself exploring one or two more pages before going away. Its design and approach actually encourages me to read further, even though I am the sort of person who would not touch a hard copy of the Daily Mail with a bargepole!

Holyrood Watcher has recently been complaining about newspaper websites. He seems to have been set off by the website of the Sunday Herald. And who could blame him? It is a truly dire website.

I mean, just look at it. If you read the bit in the top right hand corner that says “Est. 1999″ you might be tempted to think that this was the last time the website was touched. But no. The Sunday Herald must be one of the few MSM websites that has actually become worse over time.

Compare today’s front page with a few from years gone by that I have found on the Wayback Machine. even better in 2002.

Today? It is almost as if they want to turn visitors away. The older versions hint at masses of content to choose from. Check out the navigation links on the left-hand side of the old sites — nowhere to be seen today. Now there is just a list of three stories from each section, with no images like the old websites. Astonishingly stale and not at all enticing.

I have only spoken about the design so far. There are also the technical problems that Holyrood Watcher mentions. I missed what happened last Sunday, but I know the problem with words running into each other. In fact, it seems to happen on practically every article these days. Check out the first few paragraphs of this week’s main story:

SEVEN PEOPLE, including two girls, were last night being heldoverthekillingof 11-year-old Rhys Jones. Five were arrested in raids yesterdayaroundtheCroxteth area of Liverpool, wheretheschoolboy was shot on Wednesday.

Police were granted an extension to detain the sixth, a boy of 15, who was arrested on Friday.

Theyarresteda seventh teenager last night. The 19-year-old man from the local area is being questioned by detectives on suspicion of murder.

This takes the total of people in custodylastnighttoseven.Nine have been arrested in total, with two currently on bail.

I mean, how does this even happen? Is it not easy to fix? It really is as if nobody checks to make sure the website is working properly. I don’t understand why they do not just move the Sunday Herald’s content onto The Herald’s website, which is miles better.

Holyrood Watcher also makes a good point about The Scotsman (which is down at the moment of writing!). In this era of Web 2.0, blogging and all the rest of it, what use is their potentially interesting content doing behind a subscription wall?

I don’t know how much traffic newspaper sites get from blogs, but it must be quite a lot these days. Yet The Scotsman locks away the content that bloggers would be most likely to link to. Newspapers that persist on locking their content away need to look to The Guardian, the most popular newspaper website around. It seems to survive perfectly fine without having to offer any “premium” content.

I have no complaints about the design of The Times website. They recently radically overhauled the design of the website and it looks tip-top now (although a lot of people probably still wonder — why lime green?). And they managed to achieve it all in one go, unlike the uncomfortable bit-by-bit redesign of Guardian Unlimited.

But, as Holyrood Watcher points out, where is Ecosse now? David Farrer complained about it way back in February. He was told that it would come back, but it is still nowhere to be seen.

A couple of weeks ago I spotted Ryan Morrison saying:

BBC News is in need of a major redesign to bring it inline with the web2.0 world. There are so many new concepts, ideas and services surrounding the new web that the old News Template is creaking a bit.

He has a point. As I mentioned before, most of the newspaper websites have been struggling to smoothly integrate Web 2.0 features into their old websites.

But I think the BBC News website is a lot better than its rivals from the press. The pages are not nearly as cluttered and are still pleasant to look at. This is no doubt helped by the fact that they do not contain obtrusive adverts that the other sites have to carry.

Of all of the news sites on the internet, I like BBC News the most by far. At the moment my second port of call is Scotsman.com, but only because the current “under reconstruction” nature of Guardian Unlimited really gets on my nerves.

For more on newspaper websites, check out Martin Belam’s astonishingly in-depth posts at Currybet.

Rating: +1
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Entertainment/ Formula 1/ Newspapers/ Radio/ Television

A history lesson for the MSM and the FIA

29 May 2007, 16:45

I am sorry to keep on banging on about this, but the “team orders” row has reached a whole new level in the wake of the news that the FIA will be investigating it. There is just so much you can say.

First of all, it seems as though the world has been split into two camps. It is not the MSM vs. everyone else, for once. It is people who know shit all about F1 vs. people who have a clue.

It was good to see David Croft, in his column for the BBC, saw the team orders row for what it is — a media-driven storm in a teacup. Note for the MSM: The following paragraph is sarcastic.

…let’s talk about Lewis Hamilton for a moment instead. Or rather let’s jump up and down in outrage at Lewis being deprived of his first Grand Prix win in Monaco. In fact, let’s jump up and down so much that governing body the FIA will step in and make sure that Mclaren never dare to put the team first ever again. Why stop there? Why not strip team boss Ron Dennis of his CBE for his unpatriotic judgement call?

I heard the newsreader on Radio Five Live overnight acting as though Jackie Stewart — an actual expert in F1 — was off his face when he said that McLaren were right to tell its drivers to hold back. As Stewart pointed out, not only is there the risk of throwing the cars into the barriers, but there is also the risk that the drivers will push the car too hard and end up stressing it to the point of breaking.

In this age where engines have to last for more than one race, that is something that an F1 team simply cannot afford. It is common sense and, indeed, common for a team to tell its drivers to take it easy once the race is under control. McLaren dominated the Monaco GP in a way which they haven’t for almost a decade. Even when they “lifted off” they managed to lap everyone apart from Massa. So there was no need to push too hard.

The “ban on team orders” was brought in by the FIA in 2002, although it is generally recognised by F1 fans as not a ban on team orders. We all know team orders exist, and they exist for a very good reason. What was banned was a repeat of the kind of blatant move that happened in Austria 2002, where Rubens Barrichello slowed on the very last corner of the race to allow Michael Schumacher to win.

That was an exceptional circumstance. Everyone was expecting Barrichello to let Schumacher through for the sake of the World Championship. But Barrichello had a point to prove — that he was the rightful winner of the race. So, as a protest, he left it until the last corder. It was quite sickening to watch, and one of F1’s darkest moments. Understandably, the crowd booed all the way through the podium ceremony.

The ridiculousness of the situation and the public outcry that followed led the FIA to introduce the “ban on team orders”, although what it exactly entails is very vague. Team orders as we know it are still allowed, and they have been allowed to go on for the past five years, mostly without the FIA batting an eyelid.

It might seem strange to somebody who is not an F1 fan. But team orders have a long history in F1. Indeed, they have probably been around for as long as F1 itself has been. The FIA couldn’t really ban team orders.

The FIA didn’t ban team orders. They just brought in that rule as a fig leaf to outraged supporters. It pandered to the media and the public, but most see it for the hollow rule that it is. It was a ban on public outcry more than anything else.

So of course, when the British media kicks up a stink over what is actually a pretty regular policy for an F1 team to have — particularly on the narrow streets of Monte Carlo — the FIA wheel out the rule on public outcries. The media were pushing for them to do something, so they have done something. But the real scandal would be if the FIA punished McLaren for doing what any other team would have done.

The actual rule on team orders states:

Team orders which interfere with a race result are prohibited.

What is meant by this is vague. But you could argue that in Austria 2002, Ferrari interfered with the race result by swapping 1st and 2nd positions. In Monaco 2007, McLaren didn’t interfere with the race result because the drivers stayed in the positions that had been naturally established. (Don’t forget that Alonso qualified on pole, he led after the first corner, and he led when he took both of his pitstops. Alonso was the rightful winner.)

Ask yourself this question. If it was two Ferraris leading in Monaco and they did what McLaren did this weekend, would the FIA have launched an investigation? Of course not. Anything Ferrari does is A-OK in their book (Austria 2002 was an exception because it was so greatly against the interests of the sport).

I’m not the only one to allude to the FIA’s pro-Ferrari bias this weekend. During the BBC’s Chequered Flag podcast, Anthony Davidson suggested — if I read his comments correctly — that the only reason he was given a drive-through penalty was because he happened to be holding up Massa. If it was anyone else, he wouldn’t have been given the penalty.

Is it impossible to foresee a situation where McLaren are stripped of all the points they rightfully earned at Monaco? As I pointed out in my previous post on this issue, that would give Ferrari the Championship lead, instead of the 20 point deficit they currently face.

In that situation, Lewis Hamilton would lose the 8 Championship points he earned. And the British media would only have themselves to blame.

These people actually have a clue about F1

Rating: 0
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Asides/ Internet

Home Archive

14 December 2005, 15:23

BBC Home Archive — wow, what a great idea! I can imagine this being quite useful.

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